Albertans should have an easier time buying tickets for concerts and sporting events.
 
The Government of Alberta has put a ban on ticket bots, improving access to legitimate sellers.
 
“Ticket bots are basically computer software that is programed to jump in as soon as tickets become available and grab them all up before regular folks have a chance to buy them,” said Ben Lof, the acting press secretary for Service Alberta. “They hold those tickets and resell them to folks at a much higher price.”
 
A lot of big events have been affected by bots.
 
“This happened for big news things like the Tragically Hip, the Stampede a few years ago and of course, Garth Brooks.”
 
Ticket sellers are now required to use reasonable diligence in detecting these bots and must cancel tickets purchased by them. Additionally, Service Alberta’s Consumer Investigations Unit has worked with the industry to ensure compliance and join forces to investigate activities against bots.
 
Also, consumers have the right to a full refund for event cancellations, fraudulent purchases or invalid tickets. If an event is rescheduled they may also be offered a replacement ticket.
 
People who lose money or are affected by the use of bots have the right to sue the users of the ticket bots.
 
Using bots to buy or sell tickets is illegal and users may be charged under the Consumer Protection Act.
 
Alberta, Ontario and Saskatchewan are the only provinces in Canada with a ban on ticket bots. Quebec’s legislation has passed but is not yet in force.

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