A stay in the hospital can be a scary experience, but knowledgeable and caring staff can have a great impact on patients.
 
Bronia Heilik, an Edmonton woman, recently spent time at the Fort Saskatchewan Community Hospital for surgery on her eyes.
 
With Heilik's surgery scheduled for a Tuesday, she and her husband traveled to Fort Saskatchewan on Monday to avoid the morning rush.
 
On Monday evening, Heilik and her husband sought to tour the facilities.
 
"Though everything was closed, the clerk at the front desk told us what was going to happen and where everything would be the next day," said Heilik.
 
Heilik recalled greatly enjoying the clerk's company, and being grateful for her undivided attention.
 
On the day of her surgery, Heilik and her husband arrived early and were admitted through the emergency department.
 
Once in the day-surgery area, Heilik overheard a supervisor speaking with a nurse about an incident that had occurred the previous day.
 
"I loved the way it was addressed - no blame was assigned to anyone, they were just going to discuss it," she added.
 
Following her surgery, Heilik ran into the supervisor and congratulated her on her handling of the situation.
 
Heilik stated that she was impressed with the physical appearance of the hospital as well.
 
"It's so soft and comforting. Your hospital was clearly designed with patients and staff in mind."
 
Heilik received hugs from many nurses before her departure, and recalls her stay at the Fort Saskatchewan Community Hospital as her best-ever hospital experience.
 
The Care From The Heart Radiothon will be raising money for the Fort Saskatchewan Community Hospital Foundation on March 8. If you can’t make it, you can donate here

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