With texting 9-1-1 now an option for disabled people, the revolution of emergency dispatch has been set in motion.
New advanced technology would give more information to dispatchers, quicker.
"The Canadian Radio Telecommunication Commission is actually doing a lot of research right now and where the future goes for next-generation 9-1-1," said Shawn McKerry, Fort Saskatchewan's fire chief.
They're looking at opening up texting to the general public as well as new technology that would allow photos and video to be sent to dispatchers, which could then be forwarded to emergency services on-scene.
"There's a lot of things that need to be figured out on the background and make sure that when that happens, it's efficient, it's safe and the information is getting through to the right people," explained McKerry. "Until those mechanisms are put in place, that service can't be provided to the public."
There's no current timeline for the cutting edge technology to be released to the general public but as technology advances further and further each year, expect to see it some time in the next few years.