A trip to the emergency room led Debbie Cook into a new role.
The Fort Saskatchewan Community Hospital has chosen Cook as their very first patient adviser.
“As a volunteer patient adviser, my role is to observe. I do not have an agenda, I do not push for anything. However, I am there to observe and give my option about something that might be of importance in the hospital in some way,’ said Cook.
She aquired the role in an interesting way.
“I had come into emergency for a problem myself and it was very new. I’d never really been in an emergency, I didn’t know what to expect, I didn’t know what I could ask about or had questions about, I just basically felt overwhelmed by the whole process of even being in an emergency,” explained Cook.
After her experience, Cook went back to the hospital for a follow-up test and while there asked to speak with someone about her experience. It was then, she was asked to provide feedback in a meeting about her experience, which then led to being offered the role as their first patient adviser.
“I said yes, that sounded interesting because it could help them. They are professionals on one side of the situation and the patients are on the other side and sometimes there’s mis-communication between the two,” said Cook.
Cook resides in Sturgeon County.