Fort Saskatchewan city manager Troy Fleming posted a long explanation on the recent water bill woes.
It’s in response to the frustration over resident’s water bills and answering some questions.
"Social media has been an amazing development, the one challenge we do have is we aren't on some of the pages within the city that are fairly active and discuss city issues," explained Fleming.
The city is looking at trying new strategies to get information out to the public, including utilizing the city's social media sites.
Fleming aims at more education for the public about how the water billing system works and even specific to infrastructure within homes. Toilets are often found as the main culprit for higher bills.
"Ultimately, what we want to do is develop the water system so that people can get better feedback on their water use," said Fleming. "Evolving the system to give better feedback is ultimately what we're trying to do."
The city is looking at technology to allow hourly checks of consumption to catch issues quicker before they turn into four digit bills.
Recently, a local family got a two month bill of almost $1900.
A rally at City Hall for the water billing issue is set for January 23.
Those with questions or concerns can contact the city's utilities department directly.