Service Alberta started an investigation into Direct Energy Marketing Ltd after two complaints were lodged.  Direct Energy Marketing Ltd is facing four counts that are from two separate incidents: failure to cancel a contract, and failure to provide a refund on time.

One complaint is from October 2014, after a contract was cancelled by a customer and the company allegedly did not refund a customer within the legislated time frame.

The other complaint came in February 2015, after a customer signed a contract and then asked for a cancellation within a 10 day period.  Direct Energy Marketing Ltd allegedly enrolled the customer with an energy contract.

"Direct Energy Marketing Ltd. has been charged with two counts under Section 19 of the Energy Marketing and Residential Heat Sub-Metering Regulation for enrolling a customer in an energy contract after the consumer asked to cancel it within the cooling-off period."

"Direct Energy Marketing Ltd. has been charged with one count under section 31 of the Fair Trading Act for failing to refund a deposit within 15 days after cancellation, and one count under section 10 of the Energy Marketing and Residential Heat Sub-Metering Regulation for using a contract that does not contain all the prescribed clauses required within the contract."

A maximum fine could be whichever is greater.  Either, $300,000 or three times the amount obtained in the offense – and up to two years in jail.

Tips on Door to Door sales reps can be found here.

 

If you have questions or concerns with Direct Energy Marketing Ltd. contact the Service Alberta Consumer Contact Centre at 1-877-427-4088.