A Fort Saskatchewan restaurant is facing a difficult situation.

The Venue by Ken's Catering owner Kelsey Dalida told MIX 107 their merchant service provider Clover Canada has been withholding all of their credit and debit deposits for the last two weeks.

The message was originally put in a Facebook post on Thursday (Apr. 21).

"I'm a small business. I have three small children, I have 15 employees, I'm just trying to make a go at this. We started during COVID and I need my day-to-day sales, we literally cannot operate without our day-to-day sales."

Dalida says she called the company several times over the last few weeks to try and resolve the problem. She's been disconnected a few times and when she has managed to get through to speak to someone, she was told the deposits were on a security hold and they couldn't help until they are released.

The initial problem was due to a flagged payment.

Dalida explained she gave the company the documents and evidence of payments from clients but still has had no luck getting the restaurant's deposits.

"I've done everything they asked for, but no one will give me any lead as to when it will be released or why it's still being held."

According to Dalida, about 95 per cent of their payments are debit or credit, added their business is "sinking because of this."

Feeling like they've run out of options, The Venue is turning to the community for help. Over the weekend, they are asking residents to consider ordering food from their restaurant and paying through cash or e-transfers to support them while their payments are being cut off.

"Our community is just so wonderful and when you ask for help it doesn't matter who it is, whether it's a local business just a person in need, everyone comes together. It's just a village that supports each other and it's just amazing," said Dalida.

MIX 107 reached out to Clover Canada to comment but did not get a response.